Patient Information
Find practical information to help you prepare for your consultation, understand consent and aftercare, review clinic policies and find answers to common questions before your appointment with Dr Ben.
Appointments & Preparation
Treatment & Follow-Up
- Consultation & ConsentUnderstand the consultation process, informed consent, treatment suitability, risks and alternatives.
- Aftercare & Follow-UpLearn about general aftercare, follow-up appointments and when to contact the clinic after a procedure.
- Frequently Asked QuestionsFind answers to common questions about cosmetic medicine, skin treatments, skin cancer checks, hair loss and regenerative treatments.
Policies & Payments
- Cancellation & Booking PolicyReview appointment cancellation, rescheduling and booking requirements.
- Fees & Payment InformationFind information about consultation fees, payments and relevant Medicare information where applicable.
- Privacy PolicyLearn how personal and health information is handled and protected.
Learn More Before Your Visit
You can read more about Dr Ben and his safety standards for patient care, or explore skin cancer checks and care, aesthetic treatments, hair loss treatment and skin and laser treatments. Consultations are available at our Southbank and Malvern locations, and an overview of consultation and treatment fees is on the Fees page.